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Most companies rely on their customer service in their corporate home office for far too
much to service the international markets. While this is done for practical and cost
reasons, it often times hurt new and emerging markets to the extent that it kills them
before they even get started.
Asia is a diverse region with many different languages. Not everyone can speak and
write English well enough to communicate with the corporate office. We have noticed
that many companies also have problems responding to emails in a timely an effective
manner. Sometimes it is because they don't understand what is written. Calling on the
phone is even more challenging. Aside from the language, there are also challenges
such as the cost and the time zone differences.
Our solution is to provide basic local customer service support,
which we can coordinate with various relevant parties and corporate.
much to service the international markets. While this is done for practical and cost
reasons, it often times hurt new and emerging markets to the extent that it kills them
before they even get started.
Asia is a diverse region with many different languages. Not everyone can speak and
write English well enough to communicate with the corporate office. We have noticed
that many companies also have problems responding to emails in a timely an effective
manner. Sometimes it is because they don't understand what is written. Calling on the
phone is even more challenging. Aside from the language, there are also challenges
such as the cost and the time zone differences.
Our solution is to provide basic local customer service support,
which we can coordinate with various relevant parties and corporate.
Services
Asia Growth Partner
International expansion consulting
Customer Service
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